Privacy Policy

The controller responsible for processing personal data on this website is:

The name "PaketFix" is used below to refer to the service operated by Mira Logistic Solutions e.U.

When you visit our website, technical information may be processed. When using our contact and inquiry forms, the following personal data may in particular be processed:

• Company name
• First and last name or contact person
• Email address
• Telephone number
• Company website, if provided
• Estimated number of packages per day
• Information entered in the message field
• Other information you voluntarily provide

The specific data collected depends on the form used.

On our "Become a Customer" page, prospective customers can submit an inquiry to open a customer account and use PaketFix's shipping services.

In particular, the form collects the company name, name, email address, telephone number, estimated number of packages per day, and an optional message. The form also contains consent to be contacted regarding the inquiry.

Processing is carried out to handle your inquiry, contact you, and, where applicable, prepare for or perform a contract.

Legal basis:

Article 6(1)(b) GDPR, insofar as processing is necessary for the performance of pre-contractual measures, and Article 6(1)(f) GDPR for handling general inquiries.

Where consent to be contacted has been given, processing is additionally based on Article 6(1)(a) GDPR.

Consent may be withdrawn at any time with effect for the future.

On the "DSP Partner" page, transport companies can express their interest in cooperating with PaketFix.

The following data is in particular requested:

• Company name
• Contact person
• Telephone number
• Email address

The data is processed to handle the partnership inquiry, make contact, and assess a possible cooperation.

Legal basis: Article 6(1)(b) or Article 6(1)(f) GDPR.

On the "Hub Partner" page, interested parties can submit an inquiry regarding the provision or rental of logistics space.

The following data is in particular collected:

• Company name
• Contact person
• Telephone number
• Email address
• Company website, if available

The data is processed to handle the inquiry and assess a possible business cooperation.

Legal basis: Article 6(1)(b) or Article 6(1)(f) GDPR.

If you contact us by email or telephone, we process the personal data you provide in order to handle your request.

One of the contact addresses listed on our website is:

office@paket-fix.com

The following address is also provided for partner inquiries:

partner@paket-fix.com

Communications may contain information about companies, contact persons, shipments, transport services, or possible cooperation.

Our website provides a direct contact option via WhatsApp.

If you use this function, a connection to WhatsApp is established. The privacy policy of the respective provider also applies.

We recommend that you do not transmit sensitive personal data, login details, or particularly sensitive information via WhatsApp.

Use of WhatsApp is voluntary.

Our website refers to a digital customer platform at app.paketfix.at, through which customers can manage their shipments. On the website, the platform is presented as being used, among other things, to manage shipments, addresses, delivery statuses, and returns.

Depending on the functions used, the following data may in particular be processed:

• Customer and company data
• Contact information
• Pickup and delivery addresses
• Shipment data
• Delivery status
• Proofs of delivery
• Information concerning returns
• Where applicable, OTP or verification data

Processing is carried out to perform the agreed logistics and delivery services.

Legal basis: Article 6(1)(b) GDPR.

Additional privacy information may apply to the customer platform.

As part of our logistics services, personal data required for the pickup, sorting, delivery, and return of packages may be processed.

This may in particular include names, addresses, telephone numbers, shipment numbers, and delivery information.

Processing takes place only to the extent necessary to provide our services, communicate with customers and recipients, and document delivery.

Legal basis: Articles 6(1)(b) and 6(1)(f) GDPR and, where applicable, Article 6(1)(c) GDPR.

When our website is accessed, the hosting provider may automatically process technical data, including:

• IP address
• Date and time of access
• Page accessed
• Browser type and version
• Operating system
• Referrer URL
• Technical access data

Processing serves the technical provision, stability, and security of the website, as well as the detection and prevention of attacks.

Legal basis: Article 6(1)(f) GDPR.

Our website may use cookies or similar technologies.

Technically necessary cookies may be used where they are required to provide certain website functions.

If analytics, marketing, or other non-essential cookies are used in the future, they will - where legally required - only be activated after the appropriate consent has been obtained.

You can manage your cookie settings using the options provided on the website.

Based on our current review of the publicly accessible website, no clearly identifiable integrations of Google Analytics, Meta Pixel, or comparable analytics or marketing services were found.

If such services are used in the future, this Privacy Policy will be updated accordingly and prior consent will be obtained where required.

Where necessary for the purposes stated above, personal data may be transferred to the following categories of recipients:

• Hosting and IT service providers
• Providers of the customer and logistics platform
• Transport and logistics partners
• Communication and telecommunications providers
• Tax advisors and accounting service providers
• Payment service providers, where necessary
• Authorities and public bodies, where legally required

Data is disclosed only where an appropriate legal basis exists.

Where external service providers process personal data on our behalf, they are used - provided the legal requirements are met - on the basis of corresponding data-processing agreements pursuant to Article 28 GDPR.

Personal data is generally transferred to countries outside the European Union or the European Economic Area only if the legal requirements under Articles 44 et seq. GDPR are fulfilled.

When using external services, particularly international communication or platform providers, corresponding data transfers may take place.

We store personal data only for as long as necessary for the relevant purpose.

Statutory retention obligations may require longer storage, particularly under tax and company-law provisions.

After the applicable retention period has expired, the data is deleted unless another legal basis permits or requires continued storage.

Subject to the statutory requirements, you have in particular the following rights:

• Right of access under Article 15 GDPR
• Right to rectification under Article 16 GDPR
• Right to erasure under Article 17 GDPR
• Right to restriction of processing under Article 18 GDPR
• Right to data portability under Article 20 GDPR
• Right to object under Article 21 GDPR
• Right to withdraw consent that has been given

To exercise your rights, you may contact us:

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection law.

In Austria, the authority responsible in particular is:

We reserve the right to amend this Privacy Policy if our website, services, technical systems, or legal requirements change.

The current version will be published at www.paket-fix.com.